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HJT Log - Newbie Question

I'm beginnign to suspect this is a deeper problem than just Norton. Post the log here, Pancake may be able to have a quick look at it. Even if you have similar problems or even log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. No, Combofix did its check and deleted a few files. Check This Out

If we have ever helped you in the past, please consider helping us. It will scan and then save the log to Notepad. 6. And I still have run_dos.dll in quarantine. And I'm assuming you have your original Windows CD available for this.

This is a legitimate service, it is related to "winPcaP" that you/she might have installed. If it is marked " (file missing) ", put a check mark next to its box anyways. I'm a total newbie but up to the challenge of learning more and fixing this problem. Unfortunately I'm still having slow system performance with random shutdowns - a particular problem is jerky movies on windows media player.

Regards Mark Back to top #4 extremeboy extremeboy Malware Response Team 12,975 posts OFFLINE Gender:Male Local time:07:06 PM Posted 29 December 2008 - 08:49 PM Hello.From just a Hijackthis Log, Avira didn't seem to have this listed in their info database, yet. Ironically, the original slow operation problem now seems to have partly cured itself. Join the community here, it only takes a minute.

thanks ! We only have about ten people so there is not an IT person. Track this discussion and email me when there are updates If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE I recognise the hashed directory as an installation folder type name and BHO is I think

Instead, please start your own topic and feel free to link to any relevant topics as needed.Please Do NOT follow the instructions provided for this topic.With Regards,Extremeboy Note: Please do not Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.If you do not understand any step(s) provided, please FOLLOW US Twitter Facebook Google+ RSS Feed Disclaimer: Most of the pages on the internet include affiliate links, including some on this site. Give Disk Defragmentation a try, I say.

Boot up is now quite fast; icons come onto the screeen promptly. About CNET Privacy Policy Ad Choice Terms of Use Mobile User Agreement Help Center How-To Geek Articles l l Subscribe l l FOLLOW US TWITTER GOOGLE+ FACEBOOK GET UPDATES BY Now I know suggested solutions will include: Junk Windows, install Linux (maybe some day but not right now; I can't face the time involved to make [or locate a version of] Page 2 of 2 < Prev 1 2 Advertisement Cookiegal Administrator Malware Specialist Coordinator Joined: Aug 27, 2003 Messages: 105,553 http://www.pestpatrol.com/pestinfo/p/powerreg_scheduler.asp The on-line scans often find things that the resident anti-virus

Write down all your licenses/registrations to any free software you downloaded and installed. his comment is here All rights reserved. Before you remove malware, get LSPFix or WinSockFix for XP - see links below. 2) Remove spyware with Spybot Search & Destroy and Ad-aware. Brian Cooley found it for you at CES 2017 in Las Vegas and the North American International Auto Show in Detroit.

Almost everything is perfect exept I can't get rid of some unwanted favorites in IE. I am running XP home. pctek30-05-2009, 08:32 AMFour-year-old Toshiba Is there a trustworthy tool that can find and undo at least some of the tangles in my system? this contact form Stay logged in MajorGeeks.Com Support Forums Home Forums > ----------= PC, Desktop and Laptop Support =------ > Malware Help - MG (A Specialist Will Reply) > MajorGeeks.Com Menu MajorGeeks.Com \ All

I know this all sounds rather daft but I cannot follow the instructions you give in this instance. SHOW ME NOW CNET © CBS Interactive Inc.  /  All Rights Reserved. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message.

They prompt me to click on the button to add protection but I am assuming these are part of the virus and always close these windows without clicking.

Make sure you are able to see all hidden files and extensions (View tab in Folder Options). WAIT until a security expert AT ONE OF THE SITES LISTED BELOW looks at your log and interprets it and posts a reply. I will pass your advice to her and see if she wants to carry out your instructions. If you choose to reinstall, follow these instructions here http://www.winsupersite.com/sh....._clean.asp exactly.

Do everything methodically, with updated tools in Safe Mode. Click on Edit - select all, then Edit - delete to empty the contents. Got rid of the pop-ups but Avira still shows that the TR/Agent.ztb virus is on my machine and I have run everything that was recommended, including the malware program mentioned above. navigate here Then I decided I had enough, and migrated to Vista.

Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message.